L’objet de cette action est de mener des actions d’accompagnement des clients particuliers ENGIE autour de la gestion du paiement des factures, de la ma\u00eetrise de la demande en \u00e9nergie, et des informations au sujet des services gratuits (espace client, facture en ligne, mensualisation…).<\/p>\n\n\n\n
Les accompagnements peuvent \u00eatre :<\/p>\n\n\n\n
\n
l’information (sur la ma\u00eetrise des consommations d’\u00e9nergie, les solutions de pilotage Engie, les modes de paiement des factures, les aides potentielles, le Ch\u00e8que Energie) ;<\/li>\n\n\n\n
l’explication sur la lecture d’une facture ;<\/li>\n\n\n\n
l’information et la proposition sur les services gratuits d’aide \u00e0 la gestion du budget (pr\u00e9l\u00e8vement automatique, mensualisation, cr\u00e9ation d’un espace client, facture en ligne…) ;<\/li>\n\n\n\n
l’orientation vers les acteurs sociaux, en expliquant leur r\u00f4le et fournir leurs coordonn\u00e9es… <\/li>\n\n\n\n
l’orientation vers les interlocuteurs d’Engie (les coordonn\u00e9es du service Client) ;<\/li>\n\n\n\n
la remise de brochures, en appui des informations d\u00e9livr\u00e9es.<\/li>\n<\/ul>\n\n\n\n<\/figure>\n","protected":false},"excerpt":{"rendered":"
L’objet de cette action est de mener des actions d’accompagnement des clients particuliers ENGIE autour de la gestion du paiement des factures, de la ma\u00eetrise de la demande en \u00e9nergie, et des informations au sujet des services gratuits (espace client, facture en ligne, mensualisation…). Les accompagnements peuvent \u00eatre :<\/p>\n","protected":false},"author":7,"featured_media":1366,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,1],"tags":[],"class_list":["post-1365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-non-classe"],"yoast_head":"\n
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